The Victorian Government has announced new coronavirus restrictions for Victoria to Tuesday 27th July. Our venue will be CLOSED for face-to-face master classes, but we will continue with our online cooking classes. More information on restrictions for Victoria, please visit Coronavirus Victoria.

What happens to your booking?

  •  Your existing bookings are cancelled now and "on hold". We wait for you to let us know your new date/time, and we will change the date and time in your existing order. Please email us your request as the phone line would be busy. We will work through the email in a few days.

How to rebook with otaokitchen.com.au

  • Visit our calendar  and let us know your new class/date/time.
  • We will send you the confirmation and look forward to meeting you and your party.
  • For corporate and private booking, please email hello@otaokitchen the new date options, and we will send you confirmation.
  • For Redballoon voucher customers - Redballoon will clear all confirmed bookings within the advised lockdown period. If you have any upcoming bookings, these bookings will be removed from the RedBalloon/Adrenaline portals and the customers will be issued a new voucher number for your experience which they will use to re-book post lockdown. Please rebook from the Redballoon website with their new voucher.

More to read...

  • Otao kitchen is compliant with the Victorian State Government’s Hospitality Industry Guidelines for coronavirus (COVID-19), implemented to keep our guests and community safe.
  • Fewer guests and strict seating arrangements. Maximum guest numbers, density and distancing are tightly regulated. Signage displays allowable guest numbers and new hygiene protocols. QR codes with names and mobile numbers of all guests are held to assist with contact tracing. Guests showing signs of illness will not be allowed entry. Coats and personal items are kept separately. Online payments only are accepted. Store purchase EFTPOS machine is sanitised between uses. 
  • Frequent schedules for cleaning and sanitising. All surfaces and touch points throughout are cleaned frequently. Heating and air-conditioning systems have been serviced to ensure proper fresh air flow. Team members are not permitted to be at work while showing signs of illness. We have completed the Victorian Government Hospitality Industry Guidelines for Coronavirus (COVID 19) Return to Work Training. 
  • Help us keep you and others safe when you visit. Follow the advice of authorities and stay home if you are feeling unwell, or if travelling from a government declared coronavirus hotspot. Wear a fitted face mask on arrival and while moving through the kitchen and remove it only when seated and eating or drinking. Arrive on time for your booking, so density restrictions can be met. Wash your hands when you enter in to the school and at regular intervals throughout your visit. Maintain a distance of 1.5 meters between you, staff and other guests at all times. Remain seated throughout your experience, except when you need to visit the bathroom.  
  • More information https://otaokitchen.com.au/about/covid19-information-hub.html
  • If you have any queries or concerns about our COVID-19 processes, please make contact us.

Founder and Chef Ha Nguyen


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