Updates on 20th Nov

  • The Victorian Government has announced us reaching Phase D of the National Plan for Victoria. Our venue will be OPEN for in person classesWe continue to offer online cooking classes for people who want to. In person classes are for fully vaccinated customers.
  • As you know, people who become infected or have close contact with COVID must self-isolate, and this could happen to almost anyone, any time. To address this, we've created a new policy to allow in-person class guests to reschedule with only 24 hours' notice, if the customer must self-isolate due to COVID.
  • For more information on restrictions for Victoria, please visit Coronavirus Victoria.

What happens to your booking?

  • Your existing bookings are cancelled, please let us know your new date/time, and we will change the date and time in your existing order. 
  • Please email us your request as the phone line is often busy. We will work through the email in a few days.

How to rebook with otaokitchen.com.au

  • Visit our calendar  and let us know your new class/date/time or visit your class here 
  • We will send you the confirmation and look forward to meeting you and your party.
  • For a corporate and private booking, please email hello@otaokitchen the new date options, and we will send you confirmation.
  • If you have an order with Redballoon: the will clear your booking within the advised lockdown period. You will be issued a new voucher for your experience to re-book post lockdown. Please rebook your experience from the Redballoon website with the new voucher.

More to read...

  • Otao kitchen is compliant with the Victorian State Government’s Hospitality Industry Guidelines for coronavirus (COVID-19), implemented to keep our guests and community safe.
  • Fewer guests and strict seating arrangements. Maximum guest numbers, density and distancing are tightly regulated. Signage displays allowable guest numbers and new hygiene protocols. QR codes with names and mobile numbers of all guests are held to assist with contact tracing. Guests showing signs of illness will not be allowed entry. Coats and personal items are kept separately. Online payments only are accepted. Store purchase EFTPOS machine is sanitised between uses. 
  • Frequent schedules for cleaning and sanitising. All surfaces and touch points throughout are cleaned frequently. Heating and air-conditioning systems have been serviced to ensure proper fresh air flow. Team members are not permitted to be at work while showing signs of illness. We have completed the Victorian Government Hospitality Industry Guidelines for Coronavirus (COVID 19) Return to Work Training. 
  • Help us keep you and others safe when you visit. Follow the advice of authorities and stay home if you are feeling unwell, or if travelling from a government declared coronavirus hotspot. Wear a fitted face mask on arrival and while moving through the kitchen and remove it only when seated and eating or drinking. Arrive on time for your booking, so density restrictions can be met. Wash your hands when you enter in to the school and at regular intervals throughout your visit. Maintain a distance of 1.5 meters between you, staff and other guests at all times. Remain seated throughout your experience, except when you need to visit the bathroom.  

Founder and Chef Ha Nguyen


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