One Night. One Celebrity. One Unforgettable Class - Discover our Cooking with Stars Series!

Accessibility

Accessibility at Otao Kitchen

Everyone is welcome. Everyone belongs.

At Otao Kitchen, we are committed to making our cooking classes, events, and experiences welcoming and accessible to all guests, regardless of their abilities or circumstances.

We believe food should bring people together. That’s why we’re always happy to discuss any specific requirements to make your visit more enjoyable. Where we cannot accommodate your request, we will work with you to provide suitable alternatives.

Communication Support

  • Multiple booking options: Web, email, and phone

  • Contact methods for feedback and complaints: In person, phone, or email

  • Accessibility information and floor plans available on request

  • Booking assistance and personalised communication support

  • We notify chefs and staff of guest access needs at the time of booking

Vision Needs

  • Braille and tactile signage available

  • Large print information on request

  • Clear and easy-to-read fonts (e.g., Arial, Helvetica) used in materials

  • Handrails provided in toilets and key access areas

Hearing Needs

  • Staff are trained in communicating with guests who are deaf or hard of hearing

  • We support Auslan interpreters on request

  • Written instructions and visual cues provided in class where needed

Physical Access & Mobility Support

  • Step-free pathways and a step-free main entrance

  • Lever-handled doors and accessible public toilets

  • Contact information displayed at accessible height (900–1100mm)

  • Wheelchair-accessible facilities and flexible seating

  • We cater to NDIS participants, including those with high support needs and those accompanied by support workers

Digital Accessibility

  • Our website is designed to meet WCAG 2.0 accessibility standards

  • Easy navigation, clear layout, and mobile responsiveness

  • Booking and information support available for users with digital access challenges

Personalised Support

We understand that everyone’s needs are different. That’s why we’re always ready to provide individual support, including:

  • Assistance with bookings and transport arrangements

  • Tailored experiences to suit individual comfort and pace

  • Liaison with carers, support persons, or coordinators as needed

📧 For assistance or to discuss your access needs, please contact us at:
[email protected] or call 0405 720 470

We look forward to welcoming you to Otao Kitchen.