Frequently Asked Questions

Covid19 Safe Policy - Customers?

The safety of visitors and staff is our highest priority. Otao Kitchen works within the Victorian State Government’s Hospitality Industry Guidelines with Covid19 to keep our guests, staff and community safe.

You're no longer required to provide proof of vaccination to come to our cooking school. Our guests and staff are vaccinated, and they practice Covid19 safety measures. We continue to have a number of COVID-safe measures in place to help team and customers stay safe, including:
(1) Increased cleaning particularly for counters, toilets and sinks
(2) Providing team and customers with hand washing
(3) Providing masks for team members

Our new 200m2 Abbotsford Otao Kitchen Cooking School was built in late 2021. We included the latest Covid19 Safe Features so our guests and staff can practice covid safe meeting and cooking:
(1) commercial graded aircon system,
(2) advance exhausted system,
(3) new filtration air system,
(4) hand free basins,
(5) a 3.6 m high ceiling.

You can only check-in no earlier than 10 minutes before your session, as we might be busy setting up your class.
You are welcome to wear masks and visit the bathroom (if needed) and wash your hands before putting on an apron to get started.

If you tested positive for Covid19 or told to be isolated, please let us know by email with a doctor certificate. You can enjoy fee-free date changes for travel until 15 March 2023 or a last minute cancellation fee $49pp will apply.

Please do not call us before your class is due to start, as we are likely to be preparing for a class or serving customers. Contact Team Otaokitchen email


Sources: Workplace Otaokitchen / Policy & Guides / Code:2.1/ Covid19 Safe Policy - Customers? 

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