Privacy Policy
This Privacy Policy outlines how Otao Kitchen, including its parent company, affiliates, and subsidiaries ("we", "our", or "us"), collects, uses, discloses, and protects your personal information when you interact with our websites (“Sites”).
1. Your Acceptance of These Terms
By using our Sites, you agree to the terms of this Privacy Policy and our Terms of Use If you do not agree, please refrain from using the Sites. We may update this policy periodically, and your continued use indicates your acceptance of any changes. Updates will be posted on this page, so we encourage you to review this policy regularly.
2. Changes to This Policy
We may revise this Privacy Policy at any time. If any significant changes are made, we will notify you on our homepage, by email, or through other reasonable means.
3. How We Collect and Hold Personal Information
We collect personal information where it is reasonably necessary to deliver our services. We typically collect your information directly from you when:
You browse or interact with our websites
You register for an account or subscribe to our services
You make purchases or bookings
You communicate with us via email, phone, or social media
You apply for roles or participate in promotions, surveys, or events
At times, we may collect information from third parties where it is not practical to collect directly from you.
4. Types of Information We Collect
We only collect personal data necessary for our business operations, such as:
Name, email, phone number
Payment details
Browsing data (e.g., IP address, cookies)
Employment and background information (for job applicants)
Sensitive data, such as medical information, where required and permitted - for example dietary information.
5. Why We Collect Your Information
We may use your personal information for purposes including:
Providing services and responding to enquiries
Processing payments and bookings
Sending updates, newsletters, or special offers
Customising and improving your experience on our Sites
Conducting marketing, research, or promotions
Compliance with legal obligations
6. Registration & Subscription
To access some services, you may need to register with a username and password. When subscribing, we’ll request billing details to process your order. This information helps us personalise your experience and manage your account.
7. Use and Disclosure of Information
We do not sell personal data. However, we may share information:
With service providers (e.g., payment processors, couriers) under strict confidentiality
With affiliates to deliver requested services
For legal compliance or to protect our rights
As part of a business transition (e.g., sale or merger)
We may also use aggregated or de-identified data for analytics and reporting.
8. Marketing, Promotions & Newsletters
You may receive emails about products, services, or events. You can manage your preferences or unsubscribe anytime by adjusting your profile or contacting us.
9. Surveys & Contests
Participation is optional. We collect contact and demographic information to manage entries and tailor experiences. Any third-party involvement will be disclosed.
10. Customer Service Communication
We may contact you to verify your account, respond to queries, or deliver support based on the information you've provided.
11. Service Providers
We partner with third-party providers for tasks such as:
Payment processing
Technical infrastructure
Shipping and delivery
Recruitment services
These providers are required to safeguard your data and use it solely for agreed purposes.
12. Legal Requirements
We may disclose your information if required by law, court order, or to protect legal rights.
13. Opt-Out Options
You may opt-out of marketing communications through your profile settings or by contacting us. Service-related announcements may still be sent when essential.
14. Log Files and Cookies
We use log files and cookies to:
Analyse trends and site performance
Track navigation and usage patterns
Personalise content and advertising
Cookies can be disabled in your browser, though this may impact your experience.
15. Links to External Sites
Our Sites may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.
16. Accessing and Updating Your Information
You may request access to or correction of your personal data at any time. We aim to respond promptly. We may charge a reasonable fee for large or complex requests, where permitted by law.
17. Security
We maintain high standards of security to protect your data. Sensitive information is encrypted, and our payment systems comply with PCI standards. However, no method of transmission is 100% secure, so we cannot guarantee absolute security.
18. Malware Protection
We do not knowingly allow malware, spyware, or viruses on our Sites.
19. Employee Records
This policy may not apply to current or former employees. Employee records are managed in line with applicable laws.
20. Your Rights & Data Protection
You have the right to:
Access or correct your data
Request data deletion or processing restrictions
Lodge a complaint with a data protection authority if needed
Contact our team to exercise any of these rights.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
Email: [email protected]
Phone: 0405 720 470
Address: 393 Victoria Street, Abbotsford VIC 3067, Australia