Terms & Conditions

Update 17 June 2020

General Information

The following terms and conditions form the basis of your contract with Otao Kitchen Ply Ltd. Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have read this booking condition and you agree to them and that you agree to them applying to your holiday arrangements that you book with us. References in these booking conditions to your “food experience”, “food tour” and “holiday package” are references tour package you have booked with Otao Kitchen.

Acknowledgement

"If the person books our experiences and events on behalf of a Guest or an Organization or Business warrants and assures the Company that he or she has full power and authority to bind the Guest or the Organisation or the Business to the terms of this Contract.
You acknowledge that the Company has relied on the representations made by you in relation to if relevant, your authority to sign this Contract, your circumstances, travel insurance availability, age and medical condition which representations you hereby confirm and warrant are true, correct and complete in every respect."

Gift card and vouchers

The gift voucher may not be exchanged for cash and no cash change will be provided. If the class purchased totals less than the value of the gift voucher amount, any balance will remain on the gift voucher and will be redeemable against future bookings and beverages consumed. Change in the form of currency or credit or debit cards cannot be provided.

Otao Kitchen cannot accept responsibility for lost gift vouchers or e-voucher codes.
When redeeming the gift voucher enter the gift voucher code into the website within the required section at checkout.
If you have a voucher with a charity, fundraising and donation, these vouchers expiry date maybe shorter.

Price and Discounts

Prices will be set out on this website unless it is varied by advertising or a special offer, including government taxes and charges, exchange rates (tours), booking fee surcharges. A force majeure event or other material changes may be added later.Prices are quoted on a seasonal basis. Please refer to your rates for current prices.Pricing includes all food, the use of aprons and equipment and qualified cooking instructors.We offer complimentary wine with dinner.  No price reduction is available for guests who choose not to avail themselves of a glass of wine.

Deposits

Once you pay your deposit your event package date and time is guaranteed. A deposit of 4 per persons, per event is required within seven days of booking confirmation

Included in your price

Please refer to our product page for each product

Cancellation by Guest

For rescheduling made more than 7 days prior to departure, there is no charge to change to your new date. 
For rescheduling made between 7 days prior to the event, there is a 35% charge to change the date. 
The date of cancellation is the date that Otao kitchen receives written notice of the cancellation.
No refund or reschedule will take effect (1) if you fail to arrive at the venue at the time stipulated, (2) if you voluntarily leave your class after it has commenced, (3) if you need to leave the event for reasons of bereavement, injury or illness.  Travel insurance and medical insurance are therefore strongly recommended.

Cancellation by Otao kitchen

In some cases, this can occur after the experiences and events has commenced. If we need to cancel for any reason, we will fully refund the cost of the experiences and events or provide a replacement experiences and events at a later date convenient to both parties. Any other costs associated with travel to the designated pick up point, overnight accommodation, meals, etc will not be covered by us and therefore we strongly recommend travel insurance be taken out prior to travel.
We reserve the right to cancel any experiences and events up to 5 days prior to departure in which event a full refund will be made but all experiences and events are guaranteed to depart once a minimum of 5 people are confirmed.
No experiences and events will be cancelled inside 5 days and every effort will be made to consolidate numbers so that the booked experiences and events will successfully start.

No Refund Policy

You will be paid full amount of the experience, the class or the event before you join. We have no refund policy meaning you will only be able to get credit for your class to use later.

Alcohol

Alcohol will only be served to those who are 18 and over. Proof of age will be required for all that attend our adult classes.

Private and Corporate Group Booking

A minimum charge of $1,200 is applied to all group bookings.
If your group number falls below the minimum spend the minimum spend is applied.
Full payment is required at the time of booking for events within 14-day of the event date.
A deposit of 4 seats is required to confirm your booking. The balance is due 7 days before the event, upon confirmation of the guest number and their dietary requirements.
If cancellation is made of more than 14-day notice, we will refund 1/2 deposit or you can reschedule your booking later.
If a cancellation is made between 7-14 days prior to the event, we will issue no refund of your deposit, however, you can reschedule your booking later.
For a cancellation is made within 7 days, no refund will take effect and you will have to pay for the minimum charge $1,200.
If your group voluntarily leave or not show up to the event on the day, no refund will take effect.
Payment may be made via credit or debit card, cash or by invoice.
Final numbers and dietary requirements for your session must be confirmed no later than 7-day prior to the start time of the cookery session in order to give us enough time to pre-order the necessary ingredients and staff.
If you would like to increase the number of participants after this time, please email us hello@otaokitchen.com.au to discuss and we will do the best to accommodate you.

Children Join Kid Classes 

Children aged 10 years old and above may attend specific classes. They must be able to reach and work unassisted without the use of a stool, prop or and other object to raise the child at the height of a standard kitchen surface 90cm to participate. In order to avoid disappointment please check the height of your child and those attending a party that you have organised that all children meet the requirement.

Children Join Master Classes

Except when we specify our kid and school experiences, classes and events, only people over 16 years old. They must also attend and be supervised by an adult at all times. The adult must supervise the children throughout and assist the child during the cookery class if required.

Health and Fitness Requirements

You will follow all of our hygiene and safety procedures. We recommend that you wear practical clothing, including shoes that cover your toes, a minimal amount of jewellery and hair tied back where necessary.
You will let us know and you should not attend if you have been ill or become ill in the 48 hours before the session with any diseases e.g. colds and flu; diarrhoea, vomiting; and other infections. This is to protect all our guests as these illnesses can be spread through food.
In the event that you are unwell we ask that you send someone in your place, or we will give you credit to join later. You must send us a doctor certificate copy if you are sick to get the credit.
The participants who are not unwell will still be expected to attend.
You may be refused admission if we suspect that you are under the influence of alcohol or any other substance, are ill with a communicable disease or that you are engaging in inappropriate behaviour. You will consume any alcohol offered responsibly.

Become illness

You will let us know and you should not attend if you have been ill or become ill in the 48 hours before the session with any diseases e.g. colds and flu; diarrhea, vomiting; and other infections. This is to protect all our guests as these illnesses can be spread through food. In the event that you are unwell we ask that you send someone in your place. The participants who are not unwell will still be expected to attend.

Food allergies

You will let us know your food allergies. Ingredients may have been manufactured on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shellfish and other allergens.

Please highlight upon booking with any food allergies. You agree to take into account the dietary restrictions of anyone who may consume the meal prepared at the class by leaving out any foods that may cause harm to the people who will be eating the food you prepare.

Insurance

We recommend you to take out insurance in the strongest possible terms.
When selecting an insurance product, please ensure that it provides cover against personal accidents or injury, medical expenses, emergency repatriation and personal liability, cancellation for any reason including bereavement, delayed flights, lost luggage and personal effects.

Indemnity Form

When booking experiences and events, we require that all guests indemnify the company (Otao kitchen), its servants and agents or any of them from and against all costs, claims, actions, demands and liability whatsoever and howsoever arising from or in any way connected with us including such costs, claims, actions, demands or statutory duty or otherwise on the part of the Company, or any of its servants or agents, and including any liability in respect of or related to your death, personal injury or loss of or damage to any property owned or possessed by you.

Force Majeure

Force Majeure means the occurrence of an event that is beyond Otao kitchens reasonable control and which could not have been reasonably prevented by us such as war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; nuclear or other industrial accident causing environmental pollution or contamination; or change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time.

Termination of Booking Contract or Change of Arrangements Due to Force Majeure. If Otao kitchen, in its reasonable opinion, considers that any Force Majeure event prevents Otao kitchen from lawfully or safely providing any products or services subject of the booking contract with you, Otao kitchen may immediately by written notice: terminate the booking in whole or in part; change your arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.

Limitation of Liability in the Event of Force Majeure. In the event that Otao kitchen cancels or changes your travel arrangements in any way due to a Force Majeure event, Otao kitchen will not be liable to you in contract, tort, statute or restitution for any loss, damage, costs, charges, expenses or injury resulting from or in connection with whether directly or indirect.

The cancellation or change to your travel arrangements; or the Force Majeure event. Otao kitchen is not liable to refund any part of the deposit or purchase price paid by you if Otao kitchen subsequently changes or cancels your travel arrangements in connection with a Force Majeure event. Force Majeure events are unpredictable and beyond Otao kitchen’s control. It is your responsibility to purchase insurance to adequately protect yourself against these risks.

Limitation of Liability 

Without exception, you will indemnify and hold us and our employees harmless from all responsibility for any loss of personal property whilst at the kitchen, or for any injuries or damages you sustain or, or that anyone affiliated with or connected with you in any way may sustain, in connection with or resulting directly or indirectly from your preparation of the our food, save where such injuries or damages arise as a result of our negligence; and

Our liability to you shall not exceed the total price charged for any sessions/classes booked. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence.

You must indemnify and hold harmless Otao kitchen and each of its officers, employees and contractors against any losses, costs, claims, damages, expenses, liabilities, proceedings or demands which any of them may directly or indirectly incur or suffer as a consequence of any breach by you of your obligations under these terms and conditions.

Jurisdiction

The law of Victoria in which the experiences and events takes place shall apply to this Contract.

Complaint and Feedback

Feedback on the quality of the class you experienced, components individually and/or as a whole are used to improve the delivery of our classes in future. General feedback will be passed back to our chefs and other staff, where relevant, but will not contain individual customer details.
If you have a complaint about your class, please inform your trainer or other staff member at the time, in order that they can attempt to rectify the matter. If satisfaction is not reached by these means, then any further complaint should be put in writing to us within 14 days after your class.
If you would like to make a complaint in writing you can email us or mail your complaint to 360 Victoria Street, Richmond VIC 3121. OTAO Kitchen will respond to your complaint within 7 business days.

Privacy Acts

It is essential for OTAO Kitchen to have your name, current telephone number, address and/or email. If required, we will notify you of a cancelled class as soon as is practical.
Please inform OTAO Kitchen immediately if your contact details change. If you have signed up for an online membership, you can log in and update your personal details yourself.

Legislation governs the release of private information. Information about you may not be given to any person or organisation outside of OTAO without your authorisation, except in an emergency, where there is a risk to the general public, or where required by law. In such cases, the owner or nominee must authorise the release of information.

Please see our Privacy Policy

Copyright Acts

You may be photographed and/or filmed during your class and Otao Kitchen Limited may use your name and any photographs and/or recordings featuring you, and may cut, edit and adapt the same as necessary, for use in website, for promotional uses, by means of any and all media, worldwide and in perpetuity.
Images of you might be taken during classes and might be used for advertising and/or promotional purposes. By coming to the experiences and events, you grant OTAO Kitchen a perpetual, royalty-free, worldwide, irrevocable license to use such image/s for publicity and promotional purposes.
At the time of registration, you may include in the option to receive future offers and updates from Otao kitchen by email and/or SMS. Your personal information will be kept in a secure database.
You may also include in photos and videos of you in our cooking classes and events for the business marketing purposes. You may opt-out at any time by letting us know by email or telephone.