Admin Fee

Our classes are small and meticulously planned, requiring precise resource allocation, so we trust you understand. You can give your seat to someone at no charge.

Rescheduling Options:

• More than 2 weeks away: You can reschedule your class once free of charge. Any additional reschedules will incur a $49pp admin fee each time.
• Within 14 days before the event: A last-minute cancellation fee of $49pp applies.
• Within 7 days before the event: A last-minute cancellation fee of $78pp applies.
• COVID-related cancellations: If you’ve tested positive for COVID-19 or any sickness, please email us immediately at hello@otaokitchen.com.au to amend your booking. The above fee is still applied. 

Please visit our calendar to select a new date for your class. Once you have chosen your preferred date and time, email us at hello@otaokitchen.com.au with your order number and new details. We will update your existing order and email you a new confirmation.

Refund Policy:

In the unlikely event that we need to cancel a class due to operational issues or insufficient bookings (less than 5), we offer the following options:

• Reschedule to an alternative date of your choice, free of charge.
• Full refund if you prefer, which can be processed upon your request.

For further inquiries, please refer to our Refund Policy on our website or contact us directly via email.

We apologize for any inconvenience this may cause and appreciate your understanding. We look forward to welcoming you to another class soon and providing you with a great culinary experience.