Covid-19 Information Hub

Update 6 August 2020

IMPORTANT UPDATES

  • The Victorian Government has announced significant changes to the way we live and work in Victoria to slow the spread of coronavirus (COVID-19). Stage 4 restrictions are now in place across metropolitan Melbourne and from 11:59pm, 5 August, Stage 3 restrictions will apply throughout regional Victoria.For the latest information on restrictions in Victoria, visit the DHHS website
  • The Government has also announced further changes to the way we work. Some businesses will continue to operate, while others will operate under different conditions or will be closed. Otao kitchen will only offer online cooking classes during this time. Please follow our Facebook and Instagram for updates.  
  • At Otao kitchen, our team is focused on keeping our guests to cook healthy meals online and encouraging people to buy local products and experiences online.  As the has Premier said, this will be hard and these are heartbreaking decisions. But we all need to play our part and make some big sacrifices to keep ourselves and each other safe.

MANAGING BOOKINGS WITH OTAO KITCHEN?

  • Your existing booking have been cancelled due to the government restrictions turning into credit and put “on hold” from the time the government allow us to open. This means you will have one year rebook the class. You may wish to book with the classes from our Calendar HERE or reply to your existing order with new date and time. The voucher codes you had will not work with the new order so we will manually book for you and move the credit with your new date/time.
  • If you booked through a third party such as Redballoon, ClassBento, Weteachme...they will manage the change of order by reversing the existing booking to your vouchers. We only get pay when you will use the vouchers.
  • As a small business we have no refund policy, we offer credit notes and vouchers. We have less staff working as government requirements and from the covid19 affecting with our business so we will answer your email a bit slower than normal. Please see the information below from the Australian Competition & Consumer Commission.

INFORMATION FOR CONSUMERS FROM ACCC

Customers have ordered services for their function or event (e.g. a band or photographers) that they no longer require. Do I have to provide a refund of their deposit? 

  • If cancellation occurs due to government restrictions, it is unlikely the customer will be entitled to a refund under the Consumer guarantee provisions of the Australian Consumer Law.
  • Whether your customer is entitled to a refund of their deposit will depend on your contract’s terms and conditions at the time of the booking.
  • The customer may also have rights under contract law where the contract has not been performed.
  • You may agree to another remedy with the customer, such as providing a partial refund, a credit note or voucher, or postponing delivery of the goods or services until a later date if possible.
  • If you provide a credit note or voucher, it should have an expiration date which is long enough to allow your customer to use the credit note or voucher.

DO YOU OFFER REFUND?

  • We do seek your kind understanding that we are a small business and we have always had a no refund policy in place. The government shut down is out of anyone control and your credit will to honour your next booking with us.
  • We believe the situation will improve in the next few weeks and our classes will resume as soon as the government lifts the order.
  • In the interim, we seek everyone support for our business as well as other small businesses you might know and love who will be greatly affected during this time. We look forward to meeting you soon.

FACE TO FACE COOKING CLASSES 

pending on the government order.

We are so excited to welcome you back to our place. We will re-open gradually and we’ll be doing it in a way that is safe for guests and staff and feels really welcoming. Your cooking experience will be a bit different as we create space for our visitors to cook, share and celebrate. 

  • Our classes are for all levels. You will learn, prepare and cook each dish from scratch rather than, say, just by watching the chef cooking. That way, you’ll gain a much deeper knowledge of how a menu with 3-4 course comes together in our masterclasses except classes like dumpling where you might learn our dumpling menu.
  • Each lesson will be packed with tips, tricks and techniques honed in busy restaurant kitchens by our chefs so you can be adapted in your home. Our classes are designed to make home cooking for family and friends easy and stress-free.
  • More questions Questions and Answers

WHAT YOU NEED TO KNOW ABOUT YOUR VISIT

pending on the government order.

  • You will be greeted by the chef, be asked (1) if you have flu-like symptoms, (2) be in contact with suspected/probable/confirmed case of COVID-19 and (3) self check your temperature. 
  • Class opening hours will be 10 am 2 pm or 6.30 pm. Please arrive on time. 
  • We can have up to 10 customers per class plus staff. 
  • Please put your jackets and bags under the kitchen table where you locate so it can be separated from other guests.
  • Some high-touch interactive or sharing will not be offered. The chef may prep some of the food to reduce the contact time.
  • High touch areas such as doors knobs, taps and benches will be sanitised frequently
  • Hand sanitiser dispenser will be available but we prefer you to wash your hands.
  • This is a very unsettling time, but we're doing everything we can to keep you and our people safe. Be kind to others and have patience. If you're not feeling well, please let us know and do not come. We will keep your credit for future classes.

HERE'S WHAT WE'RE DOING TO HELP PROTECT YOU?

  • We are thoroughly sanitising our kitchen with stronger hospital-grade products
  • We've made hand sanitiser available in our kitchen and you are encouraged with regular hand washing
  • Our kitchen is equipped with gloves, hand sanitiser and face masks if you like to use them
  • We will have temperature check and ask virus related question to screen our guests  
  • This is a very unsettling time, but we're doing everything we can to keep you and our people safe. Be kind to others and have patience. If you're not feeling well, please let us know and do not come.

WHAT CAN YOU HELP TO STOP THE VIRUS?

While there is currently no vaccine to prevent COVID-19 infection, the best way to prevent infection is to avoid being exposed to the virus. Here are a few everyday preventive actions we recommend that can help prevent the spread of respiratory viruses:

  • Wash your hands frequently and thoroughly, with warm water and soap for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • Cover your coughs and sneezes with a tissue, then throw the tissue in the trash (and wash your hands).
  • Get a flu shot if you haven’t already.
  • Employees should stay home when sick with acute respiratory illness.
  • Use caution on public transportation.
  • Avoid touching public surfaces in general, and use hand sanitiser when you do.

HELPFUL INFORMATION