Covid-19 Information Hub

Post Covid Cooking Class

COVID-19 (coronavirus) is having a huge impact on everyone. Here are some key things to know. We're doing everything we can to help you enjoy our cooking experiences from our last important updates  

THE CHANGES

Due to the impact of social distancing we have made following changes in our cooking classes. We apologise for any inconvenience this has caused and ask for your patience as we work through these changes with customers who are directly impacted.

  • Group Size: reduced Master classes from 12 to 8 people or all other classes from 15 to 10 people per class. 
  • Duration: to keep at 2.5 hours, so we will have time to clean and keep people not staying in one place too long.
  • Available Times: 10am, 2pm, 6.30pm

COOKING CLASS IS STILL AN OPTION BUT LIMITED

  • Day operations: Limited classes on Friday, Saturday and Sunday. We will run more weekday classes from July/August. 
  • Private and Team Building: Team building and Private Classes Monday-Sunday at your request time.  

MANAGING BOOKINGS WITH OTAO KITCHEN?

  • Your existing booking have been cancelled due to the government restriction turning into credit and put “on hold” till 30th, May 2021. You may wish to book with the classes from our Calendar HERE
  • If you booked through a third party such as Redballoon, please ask them to manage your changes.
  • You can make one change of classes without paying any fees. You will need to pay for any difference if the prices are different.

HERE'S WHAT WE'RE DOING TO HELP PROTECT YOU?

  • We are thoroughly sanitising our kitchen with stronger hospital-grade products
  • We've made hand sanitiser available in our kitchen and you are encouraged with regular hand washing
  • Our kitchen is equipped with gloves, hand sanitiser and face masks if you like to use them
  • We will have temperature check and ask virus related question to screen our guests  
  • This is a very unsettling time, but we're doing everything we can to keep you and our people safe. Be kind to others and have patience. If you're not feeling well, please let us know and do not come.

WHAT CAN YOU HELP?

While there is currently no vaccine to prevent COVID-19 infection, the best way to prevent infection is to avoid being exposed to the virus. Here are a few everyday preventive actions we recommend that can help prevent the spread of respiratory viruses:

  • Wash your hands frequently and thoroughly, with warm water and soap for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • Cover your coughs and sneezes with a tissue, then throw the tissue in the trash (and wash your hands).
  • Get a flu shot if you haven’t already.
  • Employees should stay home when sick with acute respiratory illness.
  • Use caution on public transportation.
  • Avoid touching public surfaces in general, and use hand sanitiser when you do.

HELPFUL INFORMATION

FAQs

Support social distancing in the kitchen?

  • For everyone's well-being and to reduce contact, we recommend you come in on time for your class at 10 am, 2 pm or 6.30 pm. 
  • We strictly monitor the duration of the class and won't accept late customers. 
  • We will provide a set of cooking station per couple or solo guests.
  • We will block-off some seats to prevent crowding so book in early.
  • We have reviewed our cleaning specifications to ensure high use areas are constantly being cleaned.

Steps taking to enable contact tracing?

  • To assist a robust contact tracing process, it's important that we have accurate contact details recorded in your booking. 
  • If you have booked directly with us, please go let us know if you have preferred contact information.
  • If you have booked through a third parties, please contact them directly if you discover your contact information is not correct.

Keep everyone safe when joining cooking classes?

  • While hand sanitiser will be available in airports and on board our aircraft, we encourage you to carry your own personal supply.
  • In Victoria, we have no official requirements for the wearing of face masks. While it's not mandatory, you may see some people wearing face masks.
  •  If you would like to wear a face mask you are welcome to bring one for your class. Both cloth and surgical masks are acceptable for use in the class.
  • Please stay home and do not come if you feel sick or are experiencing COVID-19 symptoms.

Questions you might be asked?

  • Do not have symptoms or cold or flu related consistent with COVID-19?
  • Are you coming in contact of a suspected/probable/confirmed case of COVID-19?
  • If you have temperature?

Questions of sitting next to someone who has travelled?

  • In the interest of personal privacy, we won't be able to share this information, however, please rest assured we're doing everything possible to provide a safe level of social distancing for all our customers. We have all our customer contact record, and we will be cooperating with the medical authority for contact tracing.
  • This is a very unsettling time, but we're doing everything we can to keep you and our people safe. Be kind to others and have patience. If you're not feeling well, please let us know and do not come

What does the new schedule look like?

What's happen to existing cancelled classes? 

  • Your booking credit is now put “on hold” till 30th, May 2021. You may wish to book with the classes from our Calendar HERE
  • If you booked through a third party such as Redballoon, please ask them to manage your changes.
  • You can make one change of classes without paying any fees. You will need to pay for any difference if the prices are different.
  • There's no rush to contact us, we're experiencing extremely high volumes of calls to our Contact Centre and messages through our Social Media channels. 

Which corporate and private classes will you continue to operate?

  • We will reduce to our master classes where team cook together but less mingling or more distancing. At this stage we only take group 8-10 people. Or we will have to break the larger group into smaller groups of 8-10 people, so we can be sure they are not over crowded. 

What if I want to join but decide to postpone to a later date?

  • You can make one change where we will waive the fee. Please let us know at least 5 days as we don't waste your foods.

Can my children join the class?

  • We are working to support government guidance around social distancing by allocating seating to allow additional space around customers where possible. We recognise there will be a need to keep families and companions together and will continue to support this wherever possible.

What is impact on food and drink offering?

  • COVID-19 isn’t a foodborne illness. However, safe handling and preparation of food will help reduce the chance of picking up the illness through touching surfaces which have the virus on them. Our staff will be extra careful in following food safety advice you can help prevent the spread of disease. READ MORE