Covid-19 Information Hub

Update 12 Oct 2021

Otao kitchen is compliant with the Victorian State Government’s Hospitality Industry Guidelines for coronavirus (COVID-19), implemented to keep our guests and community safe. 

Check this page for issues which may affect your booking with us, including information on Government requirements. We'll do all we can to keep you informed of developments and the choices available. See real-time calendar  or the Coronavirus Victoria for the latest information.

Before booking and before you join our in person classes, ensure you check the latest Government travel requirements, which may include mandatory health declarations, vaccinations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.

 

Covid19 Safe plan 

Managing your booking?

Your existing bookings are cancelled due to the government restrictions. We will cancel the class and send you a voucher for you to book your next class. Please follow these steps to book a new class:

  1. Visit our calendar  or the link from our voucher email to book the same with your existing class and our system will send out confirmation. 
  2. Reply to the confirmation with your old existing order - we will transfer the credit from the old order to the new order.
  3. We will send you confirmation and look forward to meeting you and your party.
  4. You can book a different class with the same value, however you can't use the voucher option. Please email us hello@otaokitchen.com.au a couple of date and time option, and we can change the date in your old order.
  5. For corporate and private booking, please email hello@otaokitchen the new date options, and we will send you confirmation.

What is Covid19 impact on cooking class terms and conditions?

  • If you are unable to travel due to Covid-19 government restrictions, all cancellation fees will be waived and will offer a change of date in your order please see the steps above of "managing your booking". Alternatively, a voucher to the full value of the class or deposit paid will be issued, valid for three years. This policy does not apply for bookings made while restrictions are in place for your area, so please wait until after restrictions have lifted before making a booking.

Things to know before you come

  • Upon entering, you will be greeted by our chef. Please do not come (1) if you have flu-like symptoms, (2) be in contact with suspected/probable/confirmed case of COVID-19 
  • Please put your jackets and bags under the kitchen table where you locate, so it can be separated from other guests.
  • We are thoroughly sanitising our kitchen with stronger hospital-grade products
  • We've made hand sanitiser available in our kitchen, and you are encouraged with regular handwashing
  • Our kitchen is equipped with gloves, hand sanitiser and face masks if you forget one
  • This is a very unsettling time, but we're doing everything we can to keep you and our people safe. Be kind to others and have patience. If you're not feeling well, please let us know and do not come.
  • COVID-19 isn’t a food-borne illness. However, safe handling and preparation of food will help reduce the chance of picking up the illness through touching surfaces which have the virus on them. Our staff will be extra careful in following food safety advice you can help prevent the spread of disease. READ MORE

Please stay at home and let us know ASAP, so we plan not to prepare foods for you?

  • As you know, you or anyone in your party who become infected or have close contact with COVID must self-isolate, and this could happen to almost anyone, any time. Please let us know ASAP so we can plan. We will keep your credit for the next class. 
  • Due to high demand, we're experiencing some delays in call wait times and the processing of class changes and credits and other options. If your booking were booked through a travel agency or third-party website, contact these companies directly for assistance, otherwise please email us your information so we can work through them.

Support social distancing in the kitchen?

  • For everyone's well-being and to reduce contact, we recommend you come in on time for your class at 10 am, 2 pm or 6.30 pm. 
  • We strictly monitor the duration of the class and won't accept late customers. 
  • We will provide a set of cooking station per couple or solo guests.
  • We will block-off some seats to prevent crowding so book in early.
  • We have reviewed our cleaning specifications to ensure high use areas are constantly being cleaned.
  • We will be running classes 8-16 people

Steps taking to enable contact tracing?

  • To assist a robust contact tracing process, it's important that we have accurate contact details recorded in your booking. 
  • If you have booked directly with us, please go let us know if you have preferred contact information.
  • If you have booked through a third parties, please contact them directly if you discover your contact information is not correct.

Cleaning routines

  • We have a cleaning schedule. Some high-touch interactive or sharing will not be offered. 
  • The chef may prep some of the food to reduce the contact time.
  • High touch areas such as doors knobs, taps and benches will be sanitised frequently
  • Hand sanitiser dispenser will be available, but we prefer you to wash your hands.
  • Our classes are 2-2.5 hours, and we plan to have extra time for cleaning

Questions of sitting next to someone who may have travelled?

  • In the interest of personal privacy, we won't be able to share this information, however, please rest assured we're doing everything possible to provide a safe level of social distancing for all our customers. We have all our customer contact record, and we will be cooperating with the medical authority for contact tracing.
  • This is a very unsettling time, but we're doing everything we can to keep you and our people safe. Be kind to others and have patience. If you're not feeling well, please let us know and do not come

What if I want to join but decide to postpone to a later date?

  • You can make one change where we will waive the fee. Please let us know at least 5 days as we don't waste your foods.

Helpful information